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Overview
Intake
Eligibility
Case Management
Workflow
Data Exchange
Scheduling
Safety Net Blueprint — Context Map
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CROSS-CUTTING CONCERNS
Authentication & Authorization · Audit & History · Search · Observability · Reporting · Configuration Management
Client
Management
Persistent client
identity & history
Intake
Application submission
& intake processing
Eligibility
Program eligibility
determination
Case Management
Cases, workers & staff
assignments
Document
Management
Files, uploads &
verification
Workflow
Task lifecycle, queues
& SLA tracking
Data Exchange
External service
facade — FDSH, IEVS,
SAVE, SSA
Scheduling
Appointments &
interviews
Communications
Notices, letters &
client alerts
Appeals &
Hearings
Fair hearings & appeal
decisions
Benefits &
Payments
Benefit issuance, EBT
& recoupment